FAQS

If I am an existing customer, how do I login?

Your "Username" is your email address. If you have forgotten or need to change your password, click "Forgot Password" to reset it. For security purposes you can edit your password in "My Account" once you have logged in.

How do tariffs affect your pricing?

With the additional 20% tariff announced by the government in March, we will be adding an 8.5% surcharge at the bottom of each invoice for shipments made prior to May 17th. For shipments made after May 16th, we will need to make an additional adjustment to the tariff surcharge, as yet to be determined. to account for the recently announced increate on the tariff. Should the tariffs change at any time during the year, we reserve the right to adjust prices/surcharges accordingly. This applies to orders already written and/or quoted as well as future orders. Please note that prices listed and/or quoted are based on the tariff schedule set by the government prior to 1/31/25.

I have a retail business and would like to speak to a KSA salesperson directly to place an order. How can I contact them directly?

Please email info@kurtadler.com; advise your store name, address, email address and phone number and a salesperson will follow up with you to create an account and place an order.

I do not have a retail business; can I still order from Kurt S. Adler?

Kurt S. Adler does not sell directly to consumers. Please use our Find a retailer option to locate a retailer in your area that may have the product you wish to purchase in stock.

What is the minimum dollar amount for orders?

Minimum dollar amount for the first order each calendar year is $500.00. Each reorder is a minimum of $200.00.

I am a new business and I do not have any business references, can I still apply for a Wholesale Account?

Yes, for further instructions on how to apply for a Wholesale Account without Business References please email info@kurtadler.com

How do I file a claim?

If you have a claim to file, please contact adjustments@kurtadler.com.

Are licensed items purchased allowed to be included in Subscription Boxes or Product of the Month Offerings?

It varies depending on the License. Please contact your sales rep or email info@kurtadler.com for further information.

Are you able to sell all licensed products to retailers outside the USA?

We can offer our licensed product to retailers in the U.S. and Canada. For sales located outside the U.S., please contact info@kurtadler.com.

What is the Sample Sale, and do I need an account to purchase products?

While we are a wholesale company, we are using this opportunity to sell our extra samples and some of our discontinued items, directly to the consumer, at wholesale cost.

Consumers have access to shop www.kurtadlersamplesale.com without creating an account.

If you are a retailer, and are interested in purchasing any of our closeout items, please contact us: sales@kurtadlersamplesale.com.